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Refund policy.
Last updated [date]
We want you to love what you buy. If something's not right, email hello@ashybines.com with your order email and we'll sort it out.
Our 14-day promise
If anything you buy from us (a pack, a book or an add-on) isn't for you, email hello@ashybines.com within 14 days of buying and we'll refund you in full. No hoops, no forms.
Your rights under Australian law
Our products come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure with a product, you can choose a refund or a replacement. If there's a major failure with a service, such as a membership or program, you can cancel and get a refund for the unused part, or compensation for its drop in value. If a problem isn't major, we'll fix it within a reasonable time, and if we don't, you can ask for a refund. You're also entitled to compensation for any other reasonably foreseeable loss or damage. How long these rights last depends on the product and what's reasonable. Nothing in this policy limits them.
How refunds are paid
Refunds go back to the card or payment method you used, usually within 5 to 10 business days.